exo, by Faraday (Faraday HQ Ltd) (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose and protect your personal information. This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see privacy.org.nz
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy. This policy was last updated on 01/12/2021.
We collect personal information about you from:
▲ You, when you provide that personal information to us, including via the website and any related service (like Twitter or LinkedIn), through any contact with us (e.g. telephone call or email, or face-to-face), or when you buy our services and products in a commercial context. Our software does not ask for, collect, use, or distribute any of your personal information.
▲ Third parties where you have authorised this. If possible, we will collect personal information from you directly.
We may disclose your personal information to:
▲ A person who can require us to supply your personal information (e.g. a regulatory authority)
▲ Any other person authorised by the Act or another law (e.g. a law enforcement agency)
▲ To detect, and amend fraud, security, or technical issues with our products or services
▲ Any other person authorised by you
▲ A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand.
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction. If you want to exercise either of the above rights, contact us. Your correspondence should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information.
Faraday HQ is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (86th) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect, only via purposive correspondence, includes: names, email addresses.
This Personal Information is obtained via social media or email correspondence - only where you explicitly interact with us. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of supporting you in the use of our products and/or services. We will not use your Personal Information for secondary purposes. However, if we do, we will disclose this to you.
When we collect Personal Information we will explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
We will never ask for, and therefore will never collect, use, or retain sensitive information.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances your information may be retained by third parties - such as when DMing us on LinkedIn, or Twitter - they may retain your entries or correspondence. In such a case we will take reasonable steps to ensure that you are made aware of the information retained by the third party, and may aid you in the request for deletion of this information.
Your Personal Information may be disclosed in a number of circumstances including the following: (1) Third parties where you consent to the use or disclosure; and (2) Where required or authorised by law.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, some Personal Information may be stored in client files which will be kept by us for a minimum of 5 years, due to commercial financial recording obligations. If we intend to retain your information, we will make you aware of this intention.
You may request access to the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing to firstname.lastname@example.org
Faraday HQ Ltd, will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date.
If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
We only collect and use Personal Information to the extent necessary to provide you with the Services where you explicitly interact or contact us, or where you begin and maintain a commercial relationship with us. We do not collect Personal Information while on our Website, or when using our products.
Delivery of product and service, to deliver the Services, fulfill and manage customer orders and provide customer support.
We keep Personal Information for the shortest time necessary to provide you with Services and to meet all our legal and compliance obligations. To determine this retention period, we take into account (i) the nature of the Personal Information gathered; and (ii) the nature of our legal and compliance obligations. All Personal Information no longer required by us is destroyed and/or erased.
We will not obtain Personal Information from third parties, unless you explicitly contact us via a third party. When we obtain Third Party Personal Information, we will notify you within one month. We will never use use or share Third Party Personal Information, without prior notification.
With respect to Personal Information we hold, you have the following rights:
We do not knowingly collect information on children under the age of 16 (“Child”). If you become aware that a Child has provided us with Personal Information, please contact us.
If we become aware that we have collected Personal Information from a Child without their parent's verifiable authorization to access our Services, we take steps to remove that information from our servers.
We engage Data Processors to assist us in providing you with Services. Data Processors are contractually obligated to us, and must:
You may choose to engage with our Services through a variety of social media sites and platforms, for example Twitter and LinkedIn. When you interact with us through these social media platforms, you may allow us to receive Personal Information and other Anonymised Data on how you are interacting with our Services. This will depend on your privacy settings on each social media site and platform.
When engaging with us commercially, payments and transactions via our site or in private correspondence, payments are made via the following vendors:
Please be aware of our vendors privacy policies and terms of service upon interaction with them, as their terms are separate to those detailed in this policy.
If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will notify you prior to transfer, and give you the ability to elect to delete your information.
If you are not satisfied with our response, you have the right to lodge a complaint at any time to your relevant authority.
Typically, Faraday HQ Ltd. only serves (and therefore collects the information of) users who directly reach out to us. We strongly recommend you better inform yourself about the California Online Privacy Protection Act.